App Store: Unable to Download App? Last updated on December 23, 2016 By Serhat Kurt 8 Comments. Cannot delete apps; iOS App Store: Unable to Download App Fixes. Solution 1: Airplane mode. I have this problem with every app I try to download in my ipad air 2. I can only install apps via sync with software like imazing or an older. Can't Download Apps in iOS 12/11 on iPhone and iPad? If you find 'cannot connect to App Store' on your device screen when you are download and install apps, fix it first. Check the Wi-Fi Connection. Restart Your iPhone/iPad. If the app appears on your Home screen, but is dim or has white with lines on it, don't delete.
If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.
Some apps might get interrupted while they're downloading. Try these steps:
Connect to Wi-Fi
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. You can use cellular data for apps up to 150 MB* in size.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Get help connecting to Wi-Fi or contact your Internet provider for more help.
Pause and restart the app download
If you have an iPhone 6s or later, firmly press the app from the Home screen. You might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.
You can also open the App Store and tap Updates to see downloads in progress or apps that need to be updated.
Restart your device
If the app appears on your Home screen, but is dim or has white with lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app.
If you delete an app, you might lose the content associated with it.
Get more help
If you still have issues with apps on your device, contact Apple Support.
*Depending on your country or region, and your carrier, the download limit might be higher.
The following devices below are not able to fully download and install apps from the app store (does not matter if they are new purchases or not). The apps attempt to download 3/4 of the way then a message box pops-up and says 'unable to download app'.
iPad Air with iOS version 9.2iPad Mini (A1489) with iOS version 9.0.2
Cannot Download Apps On Ipad Mini
- both have different Apple IDs.I have tried the following:
-changed DNS on devices
-changed the date of the device and then reset it.
-restored to factory settings via wireless and wired to iTunes.
-signed out with apple id and signed back in